Literacy and Customer Service

Our literacy and customer service skills training focuses on effective communication, which is foundational for personal and professional success. Participants gain essential skills in reading, writing, speaking, and listening, empowering them to communicate clearly and confidently.

In addition, the course teaches how to provide quality customer service, a crucial skill across numerous careers, by building empathy, active listening, and problem-solving abilities. Clear communication and positive customer interactions are often the keys to career advancement and job satisfaction. Join us to build the communication skills that open doors to a wide range of opportunities.

Classes are in person, approx. 2 hours, and the agenda will be reviewed on day 1. Some classes may be done via Zoom, canceled for holidays, or changed locations. Program length is about 10 weeks.